SUPPORT
Something not working, or an idea for what should come next? Write to a human — there is no ticket queue and no chatbot.
support@focusblock.onlineWe aim to reply within two business days.
COMMON QUESTIONS
Blocking isn't stopping my apps.
Focus Block needs Screen Time permission to shield apps. Open Settings › Screen Time and make sure it is turned on, then re-grant access when the app asks. Blocking also cannot start until a focus session is running.
Why is my profile still 50 minutes?
Profiles keep the durations they were created with, so updating the app never rewrites settings you have already tuned. Open the profile and use the Focus and Break steppers to set any rhythm you want — new profiles start at 25 minutes on, 5 minutes off.
The music stopped when I left the app.
Sessions keep playing in the background. If audio stops, check that Focus Block is allowed to play in the background and that your device is not in Low Power Mode, which can suspend audio processing.
My blocks or city didn't carry to my other device.
Sync uses your own iCloud account. Confirm both devices are signed into the same Apple Account and that iCloud Drive is enabled, then open the app on each device to let it sync.
My Focus tag won't scan.
Hold the tag against the top of the phone, near the camera, and keep it still for a second. NFC will not read through thick or metal cases.
The Apple Watch app is out of date.
The watch app installs alongside the iPhone app. If it looks stale, open the Watch app on your iPhone, find Focus Block, and reinstall it so both are on the same version.
PRIVACY
Focus Block collects nothing about you. Read the full privacy policy.